Frequently Asked Questions
Everything you need to know about your Neurogena shopping experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply use our online portal to generate a prepaid return label.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Buy Now, Pay Later options via Klarna and Afterpay.
Are your materials sustainably sourced?
Yes, Neurogena is committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or eco-friendly Tencel.
Can I change or cancel my order after it's placed?
Orders are processed quickly, but we have a 1-hour window where changes can be made. Please contact our support team immediately if you need to modify your order.